Lifetime Health Guarantee
Throughout our more than 10 years of service, we have provided guarantees with varying conditions and periods, but always based on one guiding principle: we stand by our customers throughout their whole time with their puppy. As a result, on the rare occasion when one of our puppies experienced a significant health issue, we have always attempted to assist, regardless of whether the guarantee covered it or whether the guarantee was still current.
We have come to realize that the dog itself is more important than the guarantee it comes with. We all want to own healthy puppies and not have to worry about health issues and how to validate a guarantee. We want to own puppiess, not guarantees.
With that in mind, we came to the following conclusions:
While we cannot guarantee that your dog remains healthy forever, we can however guarantee that we select your puppy with the utmost care. They come from a healthy and genetically sound background, and have a breeder that is dedicated to their health, happiness and welfare above all. This is our promise to you!
More than anything else, it is the EuroPuppy brand, and it is our 10+ years experience of striving for perfection in our puppies, and the honesty and sincerity in our service that insure your puppy’s health and your peace of mind.
We believe that introducing a daring guarantee with no time limits is the best choice for our customers. And for us, having such a guarantee reminds us that we have long term and huge responsibility to our customers, and ensures that we never lessen our care and always strive for the best.
This is why we have revised our guarantees many times.
We haven’t even stopped there! We also offer two incredible optional coverage to your purchase: the Money-Back Guarantee and the Shipping Protection. When you choose this service you will be 100% exempt from paying any shipping costs for your new puppy, up to the amount of your original shipping!
Money-Back Guarantee
Our Money-back Guarantee is designed to give you peace of mind and confidence in your decision to welcome a new member into your family. It covers situations where the puppy delivered to you does not meet your expectations based on the initial order or agreement.